Frequently asked questions about
Preventive Maintenance Agreements:
Q: I purchased an agreement, and the spring or
fall service has been done. Does this
mean that my heating or air conditioning system will not have any problems?
A: Unfortunately, no. While every effort is made when the service
is done, things do happen. Just like
your automobile, refrigerator, washing machine, or any other appliance, part
failures do happen, sometimes unexpectedly and without warning.
Q: Will I have to pay the Service Charge if my
system needs a service call?
A: Yes. The $79.00 service charge covers the cost for
our service technician to come to your home or business and find out what the
problem is with your system. With the
purchase of an agreement, you will enjoy a 20% discount off the flat rate price
for repairing the problem and you will get service ahead of non- agreement
holders.
Q: Do I have to call for service in the spring
or fall?
A: No. We will schedule spring and fall service and
call you to confirm a time.
Q: I know the Preventive Maintenance Agreement
is good for one year. Do I have to renew
it every year?
A: No. Your Preventive Maintenance Agreement
automatically renews at the end of the coverage year. You will be billed the fee at that time and
upon payment, coverage will continue. If
you do not wish to continue the agreement, you will have to notify our office.
Q: How does the Flat Rate system work?
A: Flat Rate has been around for
several years, and has been used by mechanics, doctors, and many other service
professions. A fee (in our case $79.00)
is charged to cover the cost of our service technician making the trip to your
home or business to diagnose a problem or perform a service. After an examination of the equipment in question,
the service technician refers to a flat rate schedule to determine the price
for performing the repair or task.
Q: I need a new heating or air conditioning
system. Is there a charge to get an
estimate?
A: No. We will come to your home
or business and determine what you need and give you a written estimate for the
job at no cost. We appreciate the
opportunity to replace an ailing system, which in most cases helps you in the
long run by being more energy efficient and provides you better performance and
comfort.
Q: My oil furnace has quit and needs
replaced. I’m interested in changing to
another type of heat. Does Lindsay
Heating & Air Conditioning provide any alternatives?
A: Yes. Lindsay Heating & Air Conditioning is a
full service, licensed mechanical contractor.
We service and install almost all types of heating and air conditioning
equipment. Obviously, we would prefer
that you remain an oil heat customer, but if you would like to change to gas
heat, or an electric heat pump system we can do that also. From change out of an existing system to new
construction, Lindsay Heating & Air Conditioning is equipped to take care
of all your needs.